Flight compensation Lufthansa Cargo:
Frankfurt — Moscow

Legal right to compensation: Lufthansa Cargo flight between Frankfurt and Moscow

The FRA - VKO route operated by Lufthansa Cargo experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Frankfurt am Main International Airport, you are protected by the EU's legal framework. The distance of 2 008 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Lufthansa Cargo.

How to know if the flight Lufthansa Cargo Frankfurt - Moscow is eligible?

To determine if your trip between Frankfurt and Moscow entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 008 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Not all strikes exempt the company from its obligations. If the delay of your Frankfurt - Moscow trip is due to an internal strike within Lufthansa Cargo, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Frankfurt, assistance (meals/hotel) remains mandatory for Lufthansa Cargo.

What are your rights at Frankfurt airport in case of prolonged wait?

Don't buy your food without first asking Lufthansa Cargo for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Frankfurt am Main International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Lufthansa Cargo?

It is strongly recommended to keep your Lufthansa Cargo boarding pass and any communication relating to the delay suffered at Frankfurt am Main International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight FRA-VKO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Frankfurt to Vnukovo International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Frankfurt - Moscow line.

Experts in aviation law have a colossal history of Lufthansa Cargo convictions, which is a decisive advantage.