Flight compensation Lufthansa Cargo:
Frankfurt — Nanjing
Was your flight between Frankfurt am Main International Airport (FRA) and Nanjing Lukou Airport (NKG) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
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Get your Lufthansa Cargo flight compensation for the route Frankfurt - Nanjing
No one likes waiting for hours at the airport. If Lufthansa Cargo did not respect its scheduled times for your Frankfurt - Nanjing flight, the law is on your side.
Directive 261/2004 is clear: for 8 635 km of flight, the company Lufthansa Cargo is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.
Why are you entitled to 600 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Frankfurt am Main International Airport (FRA)
- Arrival airport: Nanjing Lukou Airport (NKG)
- Flight distance: 8 635 km (~10h48)
- Applicable compensation: 600 €
Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.
How to know if the flight Lufthansa Cargo Frankfurt - Nanjing is eligible?
The compensation for flight FRA-NKG is compensation for lost time and not a simple refund of airport taxes.
An unexpected cancellation or a diverted flight from Frankfurt am Main International Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.
What are the conditions for Lufthansa Cargo to compensate you?
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Delay at arrival: You arrived with more than 3 hours delay at Nanjing.
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Cancellation: The airline cancelled the flight less than 14 days before departure.
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Overbooking: You were denied boarding against your will at Frankfurt airport.
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Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Frankfurt, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your Lufthansa Cargo compensation
Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.
Even if 600 € is not payable due to an external strike at Frankfurt, assistance (meals/hotel) remains mandatory for Lufthansa Cargo.
What are your rights at Frankfurt airport in case of prolonged wait?
The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Frankfurt am Main International Airport airport, Lufthansa Cargo is required to distribute vouchers to eat and drink.
Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Frankfurt am Main International Airport, keep your receipts carefully to request direct reimbursement.
Steps: how to get your 600 € from Lufthansa Cargo?
Getting justice against carrier Lufthansa Cargo requires perseverance. No response or standardized refusals are common tactics.
Partner LegalTech services have tools to check actual Lufthansa Cargo flight logs and contradict false weather excuses.
How long does it take to get the 600 € compensation?
Some passengers wait more than 6 months for a response from Lufthansa Cargo. An expert can reduce this time by half.
Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.
What to do faced with silence or refusal from the airline?
Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Frankfurt - Nanjing line.
In the last instance, it is the summons to court that often unlocks the payment. The company Lufthansa Cargo will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.
Frequently Asked Questions: Flight Frankfurt - Nanjing
Everything you need to know about your request under European Union law.