Flight compensation Lufthansa Cargo:
Frankfurt — Orlando

Refund and compensation Lufthansa Cargo: route Frankfurt to Orlando

The FRA - MCO route operated by Lufthansa Cargo experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Frankfurt and Orlando (7 620 km), the European scale provides automatic financial protection in case of failure by Lufthansa Cargo.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Lufthansa Cargo is a non-EU airline, if the flight takes off from Frankfurt am Main International Airport, the European regulation applies in full.

How to know if the flight Lufthansa Cargo Frankfurt - Orlando is eligible?

To determine if your trip between Frankfurt and Orlando entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 7 620 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Orlando.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

When a social movement disrupts your itinerary to Orlando International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Frankfurt am Main International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Frankfurt airport in case of prolonged wait?

If Frankfurt am Main International Airport airport becomes your temporary residence because of Lufthansa Cargo, know that your essential needs must be covered by the carrier.

Your forced stay at Frankfurt shouldn't cost you a penny more than originally planned for your FRA-MCO trip.

Steps: how to get your 600 € from Lufthansa Cargo?

For your Frankfurt - Orlando trip, every minute counts. Note the reasons given by Lufthansa Cargo staff at the Frankfurt am Main International Airport counter during the incident.

By entrusting your case regarding flight FRA-MCO to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

On the FRA-MCO line, delays can vary according to the reactivity of Lufthansa Cargo's legal department.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Lufthansa Cargo systems.

What to do faced with silence or refusal from the airline?

The first refusal from Lufthansa Cargo should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Lufthansa Cargo is often more striking.