Flight compensation Lufthansa Cargo:
Frankfurt — Singapore

Refund and compensation Lufthansa Cargo: route Frankfurt to Singapore

The FRA - SIN route operated by Lufthansa Cargo experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 10 279 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Lufthansa Cargo is a non-EU airline, if the flight takes off from Frankfurt am Main International Airport, the European regulation applies in full.

How to know if the flight Lufthansa Cargo Frankfurt - Singapore is eligible?

Check your actual arrival time at Singapore. If Lufthansa Cargo made you wait more than three hours on the tarmac at Singapore Changi International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Frankfurt, the regulation applies in the same way.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Singapore.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

When a social movement disrupts your itinerary to Singapore Changi International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Frankfurt - Singapore flight.

What are your rights at Frankfurt airport in case of prolonged wait?

Don't buy your food without first asking Lufthansa Cargo for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Frankfurt am Main International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from Lufthansa Cargo?

For your Frankfurt - Singapore trip, every minute counts. Note the reasons given by Lufthansa Cargo staff at the Frankfurt am Main International Airport counter during the incident.

By entrusting your case regarding flight FRA-SIN to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Lufthansa Cargo to validate a complex file often varies between four and twelve weeks.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Lufthansa Cargo systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Lufthansa Cargo is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Frankfurt am Main International Airport airport to prove their faults.