Flight compensation Lufthansa Cargo:
Hamburg — Newark

Legal right to compensation: Lufthansa Cargo flight between Hamburg and Newark

If your trip departing from Hamburg Airport and arriving at Newark Liberty International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

By taking off from Hamburg Airport, you are protected by the EU's legal framework. The distance of 6 138 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Lufthansa Cargo is a non-EU airline, if the flight takes off from Hamburg Airport, the European regulation applies in full.

How to know if the flight Lufthansa Cargo Hamburg - Newark is eligible?

Check your actual arrival time at Newark. If Lufthansa Cargo made you wait more than three hours on the tarmac at Newark Liberty International Airport, your claim is legitimate.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Newark.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Hamburg airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

If your Lufthansa Cargo flight from Hamburg Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Hamburg Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Hamburg airport in case of prolonged wait?

If Hamburg Airport airport becomes your temporary residence because of Lufthansa Cargo, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Hamburg Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from Lufthansa Cargo?

For your Hamburg - Newark trip, every minute counts. Note the reasons given by Lufthansa Cargo staff at the Hamburg Airport counter during the incident.

By entrusting your case regarding flight HAM-EWR to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

On the HAM-EWR line, delays can vary according to the reactivity of Lufthansa Cargo's legal department.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Lufthansa Cargo systems.

What to do faced with silence or refusal from the airline?

The first refusal from Lufthansa Cargo should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Lufthansa Cargo is often more striking.