Flight compensation Lufthansa Cargo:
Heraklion — Munich

Legal right to compensation: Lufthansa Cargo flight between Heraklion and Munich

If your trip departing from Heraklion International Nikos Kazantzakis Airport and arriving at Munich International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 818 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Lufthansa Cargo is a non-EU airline, if the flight takes off from Heraklion International Nikos Kazantzakis Airport, the European regulation applies in full.

How to know if the flight Lufthansa Cargo Heraklion - Munich is eligible?

Don't confuse ticket refund and legal compensation! Even if Lufthansa Cargo offers you a voucher for your Heraklion - Munich flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Heraklion, the regulation applies in the same way.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Munich.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Not all strikes exempt the company from its obligations. If the delay of your Heraklion - Munich trip is due to an internal strike within Lufthansa Cargo, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Heraklion, assistance (meals/hotel) remains mandatory for Lufthansa Cargo.

What are your rights at Heraklion airport in case of prolonged wait?

Don't buy your food without first asking Lufthansa Cargo for coupons. If you do, keep your receipts carefully.

Your forced stay at Heraklion shouldn't cost you a penny more than originally planned for your HER-MUC trip.

Steps: how to get your 400 € from Lufthansa Cargo?

Starting a procedure against Lufthansa Cargo for a flight from Heraklion to Munich can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Lufthansa Cargo. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Heraklion - Munich line.

Experts in aviation law have a colossal history of Lufthansa Cargo convictions, which is a decisive advantage.