Flight compensation Lufthansa Cargo:
Kuwait — Frankfurt

Legal right to compensation: Lufthansa Cargo flight between Kuwait and Frankfurt

Your claim for compensation for the Lufthansa Cargo flight from Kuwait to Frankfurt deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

Given the route between Kuwait and Frankfurt (4 021 km), the European scale provides automatic financial protection in case of failure by Lufthansa Cargo.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Lufthansa Cargo, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Lufthansa Cargo Kuwait - Frankfurt is eligible?

Check your actual arrival time at Frankfurt. If Lufthansa Cargo made you wait more than three hours on the tarmac at Frankfurt am Main International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Kuwait, the regulation applies in the same way.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Kuwait airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Lufthansa Cargo is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Kuwait airport in case of prolonged wait?

If Kuwait International Airport airport becomes your temporary residence because of Lufthansa Cargo, know that your essential needs must be covered by the carrier.

Your forced stay at Kuwait shouldn't cost you a penny more than originally planned for your KWI-FRA trip.

Steps: how to get your 600 € from Lufthansa Cargo?

Starting a procedure against Lufthansa Cargo for a flight from Kuwait to Frankfurt can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight KWI-FRA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Kuwait to Frankfurt am Main International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Lufthansa Cargo's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Lufthansa Cargo will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.