Flight compensation Lufthansa Cargo:
Lisbon — Hamburg

Procedure: Lufthansa Cargo flight compensation from Lisbon to Hamburg

From Lisbon Portela Airport airport, your departure with Lufthansa Cargo to Hamburg didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 198 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Lufthansa Cargo Lisbon - Hamburg is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Hamburg Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Lufthansa Cargo owes you 400 €.

Keeping your travel documents for the Lufthansa Cargo LIS-HAM flight is crucial to prove that you were present at boarding at Lisbon.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Hamburg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Lufthansa Cargo is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Lisbon airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Lisbon Portela Airport, Lufthansa Cargo must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Lisbon Portela Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Lufthansa Cargo?

The formal notice letter and the collection of evidence of delay at Hamburg Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Lufthansa Cargo website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Lisbon to Hamburg Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Lufthansa Cargo's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Lufthansa Cargo will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.