Flight compensation Lufthansa Cargo:
Lome — Brussels

Legal right to compensation: Lufthansa Cargo flight between Lome and Brussels

If your trip departing from Lome and arriving at Brussels Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

Given the route between Lome and Brussels (4 983 km), the European scale provides automatic financial protection in case of failure by Lufthansa Cargo.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Lufthansa Cargo, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Lufthansa Cargo Lome - Brussels is eligible?

To determine if your trip between Lome and Brussels entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Lome, the regulation applies in the same way.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Brussels.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lome airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

When a social movement disrupts your itinerary to Brussels Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Lome airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Lome airport in case of prolonged wait?

During these long hours of waiting in the Lome terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Lome shouldn't cost you a penny more than originally planned for your LFW-BRU trip.

Steps: how to get your 600 € from Lufthansa Cargo?

It is strongly recommended to keep your Lufthansa Cargo boarding pass and any communication relating to the delay suffered at Lome airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

On the LFW-BRU line, delays can vary according to the reactivity of Lufthansa Cargo's legal department.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Lufthansa Cargo systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Lufthansa Cargo is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 600 €, don't compromise with Lufthansa Cargo without the opinion of a professional who knows the real value of your prejudice at Lome.