Flight compensation Lufthansa Cargo:
Madrid — Newark

Refund and compensation Lufthansa Cargo: route Madrid to Newark

If your trip departing from Madrid Barajas International Airport and arriving at Newark Liberty International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

By taking off from Madrid Barajas International Airport, you are protected by the EU's legal framework. The distance of 5 790 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Lufthansa Cargo is a non-EU airline, if the flight takes off from Madrid Barajas International Airport, the European regulation applies in full.

How to know if the flight Lufthansa Cargo Madrid - Newark is eligible?

Don't confuse ticket refund and legal compensation! Even if Lufthansa Cargo offers you a voucher for your Madrid - Newark flight, you can still claim the 600 euros cash provided by law.

Also note that the distance of 5 790 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Newark.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 600 € is not payable due to an external strike at Madrid, assistance (meals/hotel) remains mandatory for Lufthansa Cargo.

What are your rights at Madrid airport in case of prolonged wait?

If Madrid Barajas International Airport airport becomes your temporary residence because of Lufthansa Cargo, know that your essential needs must be covered by the carrier.

Your forced stay at Madrid shouldn't cost you a penny more than originally planned for your MAD-EWR trip.

Steps: how to get your 600 € from Lufthansa Cargo?

Starting a procedure against Lufthansa Cargo for a flight from Madrid to Newark can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 600 € without stress.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Madrid to Newark Liberty International Airport can drag on if you don't follow up.

A collective action on the Lufthansa Cargo flight from Madrid can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Madrid - Newark line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.