Flight compensation Lufthansa Cargo:
Malta — Frankfurt

How to be compensated by Lufthansa Cargo on the Malta (MLA) - Frankfurt (FRA) line

From Luqa Airport airport, your departure with Lufthansa Cargo to Frankfurt didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 1 647 km, EC Regulation 261/2004 requires Lufthansa Cargo to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Lufthansa Cargo Malta - Frankfurt is eligible?

For an Lufthansa Cargo flight from Malta to Frankfurt, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

Keeping your travel documents for the Lufthansa Cargo MLA-FRA flight is crucial to prove that you were present at boarding at Malta.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Malta airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Lufthansa Cargo is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Malta airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Luqa Airport, Lufthansa Cargo must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Luqa Airport terminal is also included in the legal package due by Lufthansa Cargo.

Steps: how to get your 400 € from Lufthansa Cargo?

The amicable route with Lufthansa Cargo to recover 400 € often fails without a technical and legal file.

Partner LegalTech services have tools to check actual Lufthansa Cargo flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Malta to Frankfurt am Main International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Malta - Frankfurt line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.