Flight compensation Lufthansa Cargo:
Marseille — Frankfurt

Refund and compensation Lufthansa Cargo: route Marseille to Frankfurt

If your trip departing from Marseille Provence Airport and arriving at Frankfurt am Main International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 776 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Lufthansa Cargo, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Lufthansa Cargo Marseille - Frankfurt is eligible?

To determine if your trip between Marseille and Frankfurt entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Marseille airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

When a social movement disrupts your itinerary to Frankfurt am Main International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Marseille Provence Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Marseille airport in case of prolonged wait?

During these long hours of waiting in the Marseille Provence Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Marseille remains valid. The hotel is due if Lufthansa Cargo offsets your flight by one night.

Steps: how to get your 250 € from Lufthansa Cargo?

For your Marseille - Frankfurt trip, every minute counts. Note the reasons given by Lufthansa Cargo staff at the Marseille Provence Airport counter during the incident.

By entrusting your case regarding flight MRS-FRA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Lufthansa Cargo to validate a complex file often varies between four and twelve weeks.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Lufthansa Cargo systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Lufthansa Cargo is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Marseille Provence Airport airport to prove their faults.