Flight compensation Lufthansa Cargo:
Mexico City — Frankfurt

Refund and compensation Lufthansa Cargo: route Mexico City to Frankfurt

If your trip departing from Licenciado Benito Juarez International Airport and arriving at Frankfurt am Main International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 9 552 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Lufthansa Cargo.

How to know if the flight Lufthansa Cargo Mexico City - Frankfurt is eligible?

Check your actual arrival time at Frankfurt. If Lufthansa Cargo made you wait more than three hours on the tarmac at Frankfurt am Main International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Mexico City, the regulation applies in the same way.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Mexico City airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Not all strikes exempt the company from its obligations. If the delay of your Mexico City - Frankfurt trip is due to an internal strike within Lufthansa Cargo, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Lufthansa Cargo is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Mexico City airport in case of prolonged wait?

If Licenciado Benito Juarez International Airport airport becomes your temporary residence because of Lufthansa Cargo, know that your essential needs must be covered by the carrier.

Your forced stay at Mexico City shouldn't cost you a penny more than originally planned for your MEX-FRA trip.

Steps: how to get your 600 € from Lufthansa Cargo?

For your Mexico City - Frankfurt trip, every minute counts. Note the reasons given by Lufthansa Cargo staff at the Licenciado Benito Juarez International Airport counter during the incident.

By entrusting your case regarding flight MEX-FRA to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Lufthansa Cargo. An expert can reduce this time by half.

A collective action on the Lufthansa Cargo flight from Mexico City can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of Lufthansa Cargo convictions, which is a decisive advantage.