Flight compensation Lufthansa Cargo:
Moscow — Frankfurt

Legal right to compensation: Lufthansa Cargo flight between Moscow and Frankfurt

If your trip departing from Domodedovo International Airport and arriving at Frankfurt am Main International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 2 047 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Lufthansa Cargo.

How to know if the flight Lufthansa Cargo Moscow - Frankfurt is eligible?

Check your actual arrival time at Frankfurt. If Lufthansa Cargo made you wait more than three hours on the tarmac at Frankfurt am Main International Airport, your claim is legitimate.

Also note that the distance of 2 047 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Moscow airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Not all strikes exempt the company from its obligations. If the delay of your Moscow - Frankfurt trip is due to an internal strike within Lufthansa Cargo, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Moscow, assistance (meals/hotel) remains mandatory for Lufthansa Cargo.

What are your rights at Moscow airport in case of prolonged wait?

During these long hours of waiting in the Domodedovo International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Moscow remains valid. The hotel is due if Lufthansa Cargo offsets your flight by one night.

Steps: how to get your 400 € from Lufthansa Cargo?

It is strongly recommended to keep your Lufthansa Cargo boarding pass and any communication relating to the delay suffered at Domodedovo International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Moscow to Frankfurt am Main International Airport can drag on if you don't follow up.

A collective action on the Lufthansa Cargo flight from Moscow can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Moscow - Frankfurt line.

Experts in aviation law have a colossal history of Lufthansa Cargo convictions, which is a decisive advantage.