Flight compensation Lufthansa Cargo:
Munich — Bilbao

How to be compensated by Lufthansa Cargo on the Munich (MUC) - Bilbao (BIO) line

From Munich International Airport airport, your departure with Lufthansa Cargo to Bilbao didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 267 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Lufthansa Cargo Munich - Bilbao is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Bilbao Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Lufthansa Cargo owes you 250 €.

Keeping your travel documents for the Lufthansa Cargo MUC-BIO flight is crucial to prove that you were present at boarding at Munich.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Bilbao.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Munich airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

When a social movement disrupts your itinerary to Bilbao Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Munich - Bilbao flight.

What are your rights at Munich airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Munich International Airport, Lufthansa Cargo must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Munich International Airport terminal is also included in the legal package due by Lufthansa Cargo.

Steps: how to get your 250 € from Lufthansa Cargo?

The formal notice letter and the collection of evidence of delay at Bilbao Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Lufthansa Cargo website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

On the MUC-BIO line, delays can vary according to the reactivity of Lufthansa Cargo's legal department.

If your file is particularly solid regarding the incident occurred on the Munich - Bilbao section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Lufthansa Cargo should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Munich International Airport airport to prove their faults.