Flight compensation Lufthansa Cargo:
Munich — Hong Kong

Legal right to compensation: Lufthansa Cargo flight between Munich and Hong Kong

If your trip departing from Munich International Airport and arriving at Chek Lap Kok International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

Given the route between Munich and Hong Kong (9 019 km), the European scale provides automatic financial protection in case of failure by Lufthansa Cargo.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Lufthansa Cargo.

How to know if the flight Lufthansa Cargo Munich - Hong Kong is eligible?

To determine if your trip between Munich and Hong Kong entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Munich, the regulation applies in the same way.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Hong Kong.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Munich airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

When a social movement disrupts your itinerary to Chek Lap Kok International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Munich airport in case of prolonged wait?

During these long hours of waiting in the Munich International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Munich International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from Lufthansa Cargo?

It is strongly recommended to keep your Lufthansa Cargo boarding pass and any communication relating to the delay suffered at Munich International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight MUC-HKG to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

On the MUC-HKG line, delays can vary according to the reactivity of Lufthansa Cargo's legal department.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Lufthansa Cargo systems.

What to do faced with silence or refusal from the airline?

The first refusal from Lufthansa Cargo should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with Lufthansa Cargo without the opinion of a professional who knows the real value of your prejudice at Munich.