Disrupted flight (EC 261/2004)

Flight compensation Lufthansa Cargo:
Munich — Sao Paulo

Planned legal compensation: 600 €

Was your flight between Munich International Airport (MUC) and São Paulo International Airport (GRU) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

Delegate to our network of brokers and legal experts.

★★★★★ Free case study
Lufthansa Cargo

Check my flight Lufthansa Cargo

Get your compensation guaranteed by Regulation EC 261/2004.

100% secure process and GDPR compliant

Get your Lufthansa Cargo flight compensation for the route Munich - Sao Paulo

Have you experienced a major inconvenience during your trip between Munich and Sao Paulo with Lufthansa Cargo? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 9 857 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Munich International Airport (MUC)
  • Arrival airport: São Paulo International Airport (GRU)
  • Flight distance: 9 857 km (~12h19)
  • Applicable compensation: 600 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Lufthansa Cargo Munich - Sao Paulo is eligible?

The compensation for flight MUC-GRU is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Lufthansa Cargo MUC-GRU flight is crucial to prove that you were present at boarding at Munich.

What are the conditions for Lufthansa Cargo to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Sao Paulo.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Munich airport.
  • Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Munich, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Lufthansa Cargo compensation

When a social movement disrupts your itinerary to São Paulo International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Munich - Sao Paulo flight.

What are your rights at Munich airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Munich International Airport airport, Lufthansa Cargo is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Munich International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from Lufthansa Cargo?

The formal notice letter and the collection of evidence of delay at São Paulo International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Lufthansa Cargo.

How long does it take to get the 600 € compensation?

On the MUC-GRU line, delays can vary according to the reactivity of Lufthansa Cargo's legal department.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The first refusal from Lufthansa Cargo should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Lufthansa Cargo is often more striking.

Help & Information

Frequently Asked Questions: Flight Munich - Sao Paulo

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Lufthansa Cargo flight from Munich to Sao Paulo?

According to European Regulation EC 261/2004, the distance between MUC and GRU being 9 857 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Lufthansa Cargo?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
100% secure process and GDPR compliant