Flight compensation Lufthansa Cargo:
Nairobi — Zurich

Claim and compensation for flight Lufthansa Cargo Nairobi - Zurich

Your claim for compensation for the Lufthansa Cargo flight from Nairobi to Zurich deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

By taking off from Jomo Kenyatta International Airport, you are protected by the EU's legal framework. The distance of 6 084 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Lufthansa Cargo, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Lufthansa Cargo Nairobi - Zurich is eligible?

Don't confuse ticket refund and legal compensation! Even if Lufthansa Cargo offers you a voucher for your Nairobi - Zurich flight, you can still claim the 600 euros cash provided by law.

Also note that the distance of 6 084 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Zurich.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Nairobi airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Not all strikes exempt the company from its obligations. If the delay of your Nairobi - Zurich trip is due to an internal strike within Lufthansa Cargo, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Lufthansa Cargo is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Nairobi airport in case of prolonged wait?

During these long hours of waiting in the Jomo Kenyatta International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Nairobi shouldn't cost you a penny more than originally planned for your NBO-ZRH trip.

Steps: how to get your 600 € from Lufthansa Cargo?

Starting a procedure against Lufthansa Cargo for a flight from Nairobi to Zurich can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Nairobi to Zurich can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Nairobi - Zurich line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.