Flight compensation Lufthansa Cargo:
Newark — Stuttgart

Claim and compensation for flight Lufthansa Cargo Newark - Stuttgart

The EWR - STR route operated by Lufthansa Cargo experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 6 317 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Lufthansa Cargo, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Lufthansa Cargo Newark - Stuttgart is eligible?

To determine if your trip between Newark and Stuttgart entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 6 317 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stuttgart.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Newark airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Lufthansa Cargo is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Newark airport in case of prolonged wait?

If Newark Liberty International Airport airport becomes your temporary residence because of Lufthansa Cargo, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Newark Liberty International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 600 € from Lufthansa Cargo?

For your Newark - Stuttgart trip, every minute counts. Note the reasons given by Lufthansa Cargo staff at the Newark Liberty International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

Airlines like Lufthansa Cargo sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Lufthansa Cargo flight from Newark can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Newark - Stuttgart line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.