Flight compensation Lufthansa Cargo:
Prague — Munich

Legal right to compensation: Lufthansa Cargo flight between Prague and Munich

If your trip departing from Ruzyn? International Airport and arriving at Munich International Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 265 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Lufthansa Cargo is a non-EU airline, if the flight takes off from Ruzyn? International Airport, the European regulation applies in full.

How to know if the flight Lufthansa Cargo Prague - Munich is eligible?

Don't confuse ticket refund and legal compensation! Even if Lufthansa Cargo offers you a voucher for your Prague - Munich flight, you can still claim the 250 euros cash provided by law.

Also note that the distance of 265 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Munich.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Prague airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Lufthansa Cargo is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Prague airport in case of prolonged wait?

Don't buy your food without first asking Lufthansa Cargo for coupons. If you do, keep your receipts carefully.

Even in extraordinary circumstances, this right to assistance at Prague remains valid. The hotel is due if Lufthansa Cargo offsets your flight by one night.

Steps: how to get your 250 € from Lufthansa Cargo?

It is strongly recommended to keep your Lufthansa Cargo boarding pass and any communication relating to the delay suffered at Ruzyn? International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Prague to Munich International Airport can drag on if you don't follow up.

A collective action on the Lufthansa Cargo flight from Prague can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Prague - Munich line.

In the last instance, it is the summons to court that often unlocks the payment. The company Lufthansa Cargo will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.