Flight compensation Lufthansa Cargo:
Stuttgart — Frankfurt

How to be compensated by Lufthansa Cargo on the Stuttgart (STR) - Frankfurt (FRA) line

From Stuttgart Airport airport, your departure with Lufthansa Cargo to Frankfurt didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 157 km of flight, the company Lufthansa Cargo is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Lufthansa Cargo Stuttgart - Frankfurt is eligible?

For an Lufthansa Cargo flight from Stuttgart to Frankfurt, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

The compensation also covers boarding denials (overbooking). If Lufthansa Cargo sold more seats than planned and you stay on the tarmac at Stuttgart Airport, the 250 € compensation is automatic.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Stuttgart airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 250 € is not payable due to an external strike at Stuttgart, assistance (meals/hotel) remains mandatory for Lufthansa Cargo.

What are your rights at Stuttgart airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Lufthansa Cargo must ensure the well-being of its passengers stuck at Stuttgart.

Some passengers are unaware that transportation between the hotel and Stuttgart Airport terminal is also included in the legal package due by Lufthansa Cargo.

Steps: how to get your 250 € from Lufthansa Cargo?

The amicable route with Lufthansa Cargo to recover 250 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Lufthansa Cargo.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Stuttgart to Frankfurt am Main International Airport can drag on if you don't follow up.

A collective action on the Lufthansa Cargo flight from Stuttgart can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

Experts in aviation law have a colossal history of Lufthansa Cargo convictions, which is a decisive advantage.