Disrupted flight (EC 261/2004)

Flight compensation Lufthansa Cargo:
Stuttgart — Newark

Planned legal compensation: 600 €

Was your flight between Stuttgart Airport (STR) and Newark Liberty International Airport (EWR) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Lufthansa Cargo flight compensation for the route Stuttgart - Newark

From Stuttgart Airport airport, your departure with Lufthansa Cargo to Newark didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 6 317 km, EC Regulation 261/2004 requires Lufthansa Cargo to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stuttgart Airport (STR)
  • Arrival airport: Newark Liberty International Airport (EWR)
  • Flight distance: 6 317 km (~7h54)
  • Applicable compensation: 600 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Lufthansa Cargo Stuttgart - Newark is eligible?

For an Lufthansa Cargo flight from Stuttgart to Newark, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

The compensation also covers boarding denials (overbooking). If Lufthansa Cargo sold more seats than planned and you stay on the tarmac at Stuttgart Airport, the 600 € compensation is automatic.

What are the conditions for Lufthansa Cargo to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Newark.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stuttgart airport.
  • Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stuttgart, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Lufthansa Cargo compensation

Not all strikes exempt the company from its obligations. If the delay of your Stuttgart - Newark trip is due to an internal strike within Lufthansa Cargo, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Stuttgart Airport or European air traffic control is an external cause over which Lufthansa Cargo has no control.

What are your rights at Stuttgart airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Stuttgart Airport, Lufthansa Cargo must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Stuttgart Airport terminal is also included in the legal package due by Lufthansa Cargo.

Steps: how to get your 600 € from Lufthansa Cargo?

The amicable route with Lufthansa Cargo to recover 600 € often fails without a technical and legal file.

Don't fill out complex forms on the Lufthansa Cargo website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Lufthansa Cargo. An expert can reduce this time by half.

A collective action on the Lufthansa Cargo flight from Stuttgart can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 600 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Lufthansa Cargo will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.

Help & Information

Frequently Asked Questions: Flight Stuttgart - Newark

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Lufthansa Cargo flight from Stuttgart to Newark?

According to European Regulation EC 261/2004, the distance between STR and EWR being 6 317 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Lufthansa Cargo?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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