Flight compensation Lufthansa Cargo:
Venice — Munich

How to be compensated by Lufthansa Cargo on the Venice (VCE) - Munich (MUC) line

No one likes waiting for hours at the airport. If Lufthansa Cargo did not respect its scheduled times for your Venice - Munich flight, the law is on your side.

Directive 261/2004 is clear: for 320 km of flight, the company Lufthansa Cargo is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Lufthansa Cargo Venice - Munich is eligible?

The compensation for flight VCE-MUC is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Venezia / Tessera - Marco Polo Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Munich.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Venice airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Lufthansa Cargo staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Venezia / Tessera - Marco Polo Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Venice airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Lufthansa Cargo must ensure the well-being of its passengers stuck at Venice.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Venezia / Tessera - Marco Polo Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Lufthansa Cargo?

The formal notice letter and the collection of evidence of delay at Munich International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Lufthansa Cargo.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Lufthansa Cargo to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Venice - Munich section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Lufthansa Cargo is often a maneuver to encourage the traveler to abandon their 250 €.

For your 250 €, don't compromise with Lufthansa Cargo without the opinion of a professional who knows the real value of your prejudice at Venice.