Flight compensation Lufthansa Cargo:
Zurich — Nuernberg

Refund and compensation Lufthansa Cargo: route Zurich to Nuernberg

The ZRH - NUE route operated by Lufthansa Cargo experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 293 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Lufthansa Cargo is a non-EU airline, if the flight takes off from Zurich, the European regulation applies in full.

How to know if the flight Lufthansa Cargo Zurich - Nuernberg is eligible?

Don't confuse ticket refund and legal compensation! Even if Lufthansa Cargo offers you a voucher for your Zurich - Nuernberg flight, you can still claim the 250 euros cash provided by law.

Also note that the distance of 293 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Nuernberg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Zurich or European air traffic control is an external cause over which Lufthansa Cargo has no control.

What are your rights at Zurich airport in case of prolonged wait?

During these long hours of waiting in the Zurich terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Zurich shouldn't cost you a penny more than originally planned for your ZRH-NUE trip.

Steps: how to get your 250 € from Lufthansa Cargo?

For your Zurich - Nuernberg trip, every minute counts. Note the reasons given by Lufthansa Cargo staff at the Zurich counter during the incident.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 250 € without stress.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Zurich to Nuremberg Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Zurich - Nuernberg line.

In the last instance, it is the summons to court that often unlocks the payment. The company Lufthansa Cargo will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.