Flight compensation Lufthansa Cargo:
Zurich — Stuttgart

Legal right to compensation: Lufthansa Cargo flight between Zurich and Stuttgart

If your trip departing from Zurich and arriving at Stuttgart Airport operated by Lufthansa Cargo was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 145 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Lufthansa Cargo, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Lufthansa Cargo Zurich - Stuttgart is eligible?

To determine if your trip between Zurich and Stuttgart entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Lufthansa Cargo to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stuttgart.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to Lufthansa Cargo (technical problem, sick crew, scheduling...).

The impact of a strike on your Lufthansa Cargo compensation

Don't be fooled by Lufthansa Cargo's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Zurich or European air traffic control is an external cause over which Lufthansa Cargo has no control.

What are your rights at Zurich airport in case of prolonged wait?

During these long hours of waiting in the Zurich terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Zurich shouldn't cost you a penny more than originally planned for your ZRH-STR trip.

Steps: how to get your 250 € from Lufthansa Cargo?

Starting a procedure against Lufthansa Cargo for a flight from Zurich to Stuttgart can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight ZRH-STR to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

Airlines like Lufthansa Cargo sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Lufthansa Cargo on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Lufthansa Cargo's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Lufthansa Cargo will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.