Flight compensation Luxair:
Frankfurt — Luxemburg

How to be compensated by Luxair on the Frankfurt (FRA) - Luxemburg (LUX) line

No one likes waiting for hours at the airport. If Luxair did not respect its scheduled times for your Frankfurt - Luxemburg flight, the law is on your side.

Fortunately, for this specific route with a distance of 176 km, EC Regulation 261/2004 requires Luxair to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Luxair Frankfurt - Luxemburg is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Luxembourg-Findel International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Luxair owes you 250 €.

The compensation also covers boarding denials (overbooking). If Luxair sold more seats than planned and you stay on the tarmac at Frankfurt am Main International Airport, the 250 € compensation is automatic.

What are the conditions for Luxair to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Luxemburg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to Luxair (technical problem, sick crew, scheduling...).

The impact of a strike on your Luxair compensation

When a social movement disrupts your itinerary to Luxembourg-Findel International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Frankfurt airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Frankfurt am Main International Airport, Luxair must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Frankfurt am Main International Airport terminal is also included in the legal package due by Luxair.

Steps: how to get your 250 € from Luxair?

The formal notice letter and the collection of evidence of delay at Luxembourg-Findel International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Luxair website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

On the FRA-LUX line, delays can vary according to the reactivity of Luxair's legal department.

If your file is particularly solid regarding the incident occurred on the Frankfurt - Luxemburg section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Luxair is often a maneuver to encourage the traveler to abandon their 250 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Frankfurt am Main International Airport airport to prove their faults.