Flight compensation Luxair:
Luxemburg — Arrecife

Legal right to compensation: Luxair flight between Luxemburg and Arrecife

If your trip departing from Luxembourg-Findel International Airport and arriving at Lanzarote Airport operated by Luxair was disrupted, you are not alone against the airline.

By taking off from Luxembourg-Findel International Airport, you are protected by the EU's legal framework. The distance of 2 844 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Luxair is a non-EU airline, if the flight takes off from Luxembourg-Findel International Airport, the European regulation applies in full.

How to know if the flight Luxair Luxemburg - Arrecife is eligible?

To determine if your trip between Luxemburg and Arrecife entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Luxair to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Arrecife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Luxemburg airport.
• Airline responsibility: The problem must be attributable to Luxair (technical problem, sick crew, scheduling...).

The impact of a strike on your Luxair compensation

Not all strikes exempt the company from its obligations. If the delay of your Luxemburg - Arrecife trip is due to an internal strike within Luxair, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Luxair is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Luxemburg airport in case of prolonged wait?

If Luxembourg-Findel International Airport airport becomes your temporary residence because of Luxair, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Luxembourg-Findel International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Luxair?

Starting a procedure against Luxair for a flight from Luxemburg to Arrecife can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight LUX-ACE to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Luxair. An expert can reduce this time by half.

A collective action on the Luxair flight from Luxemburg can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.