Flight compensation Luxair:
Luxemburg — Kos

How to be compensated by Luxair on the Luxemburg (LUX) - Kos (KGS) line

Have you experienced a major inconvenience during your trip between Luxemburg and Kos with Luxair? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 201 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Luxair Luxemburg - Kos is eligible?

For an Luxair flight from Luxemburg to Kos, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

The compensation also covers boarding denials (overbooking). If Luxair sold more seats than planned and you stay on the tarmac at Luxembourg-Findel International Airport, the 400 € compensation is automatic.

What are the conditions for Luxair to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Kos.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Luxemburg airport.
• Airline responsibility: The problem must be attributable to Luxair (technical problem, sick crew, scheduling...).

The impact of a strike on your Luxair compensation

If your Luxair flight from Luxembourg-Findel International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Luxembourg-Findel International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Luxemburg airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Luxembourg-Findel International Airport airport, Luxair is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Luxembourg-Findel International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Luxair?

The formal notice letter and the collection of evidence of delay at Kos Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Luxair.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Luxair to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Luxemburg - Kos section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Luxair is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Luxair is often more striking.