Disrupted flight (EC 261/2004)

Flight compensation Maastricht Airlines:
Heraklion — Riga

Planned legal compensation: 400 €

Was your flight between Heraklion International Nikos Kazantzakis Airport (HER) and Riga International Airport (RIX) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim and compensation for flight Maastricht Airlines Heraklion - Riga

Your claim for compensation for the Maastricht Airlines flight from Heraklion to Riga deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

European legislation strictly frames passenger rights. For a distance of 2 402 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Arrival airport: Riga International Airport (RIX)
  • Flight distance: 2 402 km (~3h00)
  • Applicable compensation: 400 €

Did you know? Even if Maastricht Airlines is a non-EU airline, if the flight takes off from Heraklion International Nikos Kazantzakis Airport, the European regulation applies in full.

How to know if the flight Maastricht Airlines Heraklion - Riga is eligible?

Check your actual arrival time at Riga. If Maastricht Airlines made you wait more than three hours on the tarmac at Riga International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Heraklion, the regulation applies in the same way.

What are the conditions for Maastricht Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Riga.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Heraklion airport.
  • Airline responsibility: The problem must be attributable to Maastricht Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Heraklion, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Maastricht Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Heraklion - Riga trip is due to an internal strike within Maastricht Airlines, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Heraklion International Nikos Kazantzakis Airport or European air traffic control is an external cause over which Maastricht Airlines has no control.

What are your rights at Heraklion airport in case of prolonged wait?

During these long hours of waiting in the Heraklion International Nikos Kazantzakis Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Heraklion shouldn't cost you a penny more than originally planned for your HER-RIX trip.

Steps: how to get your 400 € from Maastricht Airlines?

It is strongly recommended to keep your Maastricht Airlines boarding pass and any communication relating to the delay suffered at Heraklion International Nikos Kazantzakis Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight HER-RIX to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Airlines like Maastricht Airlines sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Maastricht Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Maastricht Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Maastricht Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.

Help & Information

Frequently Asked Questions: Flight Heraklion - Riga

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Maastricht Airlines flight from Heraklion to Riga?

According to European Regulation EC 261/2004, the distance between HER and RIX being 2 402 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Maastricht Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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