Flight compensation Maastricht Airlines:
Vilnius — Heraklion

How to be compensated by Maastricht Airlines on the Vilnius (VNO) - Heraklion (HER) line

No one likes waiting for hours at the airport. If Maastricht Airlines did not respect its scheduled times for your Vilnius - Heraklion flight, the law is on your side.

Fortunately, for this specific route with a distance of 2 145 km, EC Regulation 261/2004 requires Maastricht Airlines to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Maastricht Airlines Vilnius - Heraklion is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Heraklion International Nikos Kazantzakis Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Maastricht Airlines owes you 400 €.

An unexpected cancellation or a diverted flight from Vilnius International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Maastricht Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vilnius airport.
• Airline responsibility: The problem must be attributable to Maastricht Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Maastricht Airlines compensation

If your Maastricht Airlines flight from Vilnius International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Vilnius airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Vilnius International Airport airport, Maastricht Airlines is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Vilnius International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Maastricht Airlines?

The amicable route with Maastricht Airlines to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Maastricht Airlines website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Maastricht Airlines to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Maastricht Airlines systems.

What to do faced with silence or refusal from the airline?

The first refusal from Maastricht Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 400 €, don't compromise with Maastricht Airlines without the opinion of a professional who knows the real value of your prejudice at Vilnius.