Disrupted flight (EC 261/2004)

Flight compensation Meridiana:
Florence — Vienna

Planned legal compensation: 250 €

Was your flight between Firenze / Peretola Airport (FLR) and Vienna International Airport (VIE) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to be compensated by Meridiana on the Florence (FLR) - Vienna (VIE) line

Have you experienced a major inconvenience during your trip between Florence and Vienna with Meridiana? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 633 km of flight, the company Meridiana is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Firenze / Peretola Airport (FLR)
  • Arrival airport: Vienna International Airport (VIE)
  • Flight distance: 633 km (~0h47)
  • Applicable compensation: 250 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Meridiana Florence - Vienna is eligible?

The compensation for flight FLR-VIE is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Meridiana FLR-VIE flight is crucial to prove that you were present at boarding at Florence.

What are the conditions for Meridiana to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Vienna.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Florence airport.
  • Airline responsibility: The problem must be attributable to Meridiana (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Florence, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Meridiana compensation

Don't be fooled by Meridiana's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 250 € is not payable due to an external strike at Florence, assistance (meals/hotel) remains mandatory for Meridiana.

What are your rights at Florence airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Meridiana must ensure the well-being of its passengers stuck at Florence.

Some passengers are unaware that transportation between the hotel and Firenze / Peretola Airport terminal is also included in the legal package due by Meridiana.

Steps: how to get your 250 € from Meridiana?

Getting justice against carrier Meridiana requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Meridiana.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Florence to Vienna International Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Meridiana on your smartphone.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Florence - Vienna line.

Experts in aviation law have a colossal history of Meridiana convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Florence - Vienna

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Meridiana flight from Florence to Vienna?

According to European Regulation EC 261/2004, the distance between FLR and VIE being 633 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Meridiana?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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