Flight compensation Niki:
Heraklion — Salzburg

Legal right to compensation: Niki flight between Heraklion and Salzburg

If your trip departing from Heraklion International Nikos Kazantzakis Airport and arriving at Salzburg Airport operated by Niki was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 711 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Niki is a non-EU airline, if the flight takes off from Heraklion International Nikos Kazantzakis Airport, the European regulation applies in full.

How to know if the flight Niki Heraklion - Salzburg is eligible?

To determine if your trip between Heraklion and Salzburg entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Heraklion, the regulation applies in the same way.

What are the conditions for Niki to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Salzburg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to Niki (technical problem, sick crew, scheduling...).

The impact of a strike on your Niki compensation

When a social movement disrupts your itinerary to Salzburg Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Heraklion airport in case of prolonged wait?

During these long hours of waiting in the Heraklion International Nikos Kazantzakis Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Your forced stay at Heraklion shouldn't cost you a penny more than originally planned for your HER-SZG trip.

Steps: how to get your 400 € from Niki?

Starting a procedure against Niki for a flight from Heraklion to Salzburg can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight HER-SZG to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Niki to validate a complex file often varies between four and twelve weeks.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Niki systems.

What to do faced with silence or refusal from the airline?

The first refusal from Niki should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 400 €, don't compromise with Niki without the opinion of a professional who knows the real value of your prejudice at Heraklion.