Flight compensation Norwegian Air Shuttle:
Bergen — Krakow

Refund and compensation Norwegian Air Shuttle: route Bergen to Krakow

If your trip departing from Bergen Airport, Flesland and arriving at Krakow operated by Norwegian Air Shuttle was disrupted, you are not alone against the airline.

Given the route between Bergen and Krakow (1 458 km), the European scale provides automatic financial protection in case of failure by Norwegian Air Shuttle.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Norwegian Air Shuttle is a non-EU airline, if the flight takes off from Bergen Airport, Flesland, the European regulation applies in full.

How to know if the flight Norwegian Air Shuttle Bergen - Krakow is eligible?

To determine if your trip between Bergen and Krakow entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 458 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Krakow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Bergen airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Not all strikes exempt the company from its obligations. If the delay of your Bergen - Krakow trip is due to an internal strike within Norwegian Air Shuttle, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Norwegian Air Shuttle is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Bergen airport in case of prolonged wait?

Don't buy your food without first asking Norwegian Air Shuttle for coupons. If you do, keep your receipts carefully.

Your forced stay at Bergen shouldn't cost you a penny more than originally planned for your BGO-KRK trip.

Steps: how to get your 250 € from Norwegian Air Shuttle?

For your Bergen - Krakow trip, every minute counts. Note the reasons given by Norwegian Air Shuttle staff at the Bergen Airport, Flesland counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Airlines like Norwegian Air Shuttle sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Norwegian Air Shuttle on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Norwegian Air Shuttle's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.