Flight compensation Norwegian Air Shuttle:
Berlin — Trondheim

How to be compensated by Norwegian Air Shuttle on the Berlin (SXF) - Trondheim (TRD) line

From Berlin airport, your departure with Norwegian Air Shuttle to Trondheim didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 1 241 km, EC Regulation 261/2004 requires Norwegian Air Shuttle to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Norwegian Air Shuttle Berlin - Trondheim is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Trondheim airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Norwegian Air Shuttle owes you 250 €.

The compensation also covers boarding denials (overbooking). If Norwegian Air Shuttle sold more seats than planned and you stay on the tarmac at Berlin, the 250 € compensation is automatic.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Trondheim.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Berlin airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

When a social movement disrupts your itinerary to Trondheim, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Berlin airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Berlin airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Berlin airport, Norwegian Air Shuttle is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Berlin, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Norwegian Air Shuttle?

The formal notice letter and the collection of evidence of delay at Trondheim airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Norwegian Air Shuttle flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

On the SXF-TRD line, delays can vary according to the reactivity of Norwegian Air Shuttle's legal department.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Norwegian Air Shuttle systems.

What to do faced with silence or refusal from the airline?

The first refusal from Norwegian Air Shuttle should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against Norwegian Air Shuttle is often more striking.