Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Bourgas — Copenhagen

Planned legal compensation: 400 €

Was your flight between Burgas Airport (BOJ) and Copenhagen Kastrup Airport (CPH) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to be compensated by Norwegian Air Shuttle on the Bourgas (BOJ) - Copenhagen (CPH) line

No one likes waiting for hours at the airport. If Norwegian Air Shuttle did not respect its scheduled times for your Bourgas - Copenhagen flight, the law is on your side.

Directive 261/2004 is clear: for 1 802 km of flight, the company Norwegian Air Shuttle is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Burgas Airport (BOJ)
  • Arrival airport: Copenhagen Kastrup Airport (CPH)
  • Flight distance: 1 802 km (~2h15)
  • Applicable compensation: 400 €

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Norwegian Air Shuttle Bourgas - Copenhagen is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Copenhagen Kastrup Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Norwegian Air Shuttle owes you 400 €.

Keeping your travel documents for the Norwegian Air Shuttle BOJ-CPH flight is crucial to prove that you were present at boarding at Bourgas.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Bourgas airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Bourgas, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

If your Norwegian Air Shuttle flight from Burgas Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Burgas Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Bourgas airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Norwegian Air Shuttle must ensure the well-being of its passengers stuck at Bourgas.

Some passengers are unaware that transportation between the hotel and Burgas Airport terminal is also included in the legal package due by Norwegian Air Shuttle.

Steps: how to get your 400 € from Norwegian Air Shuttle?

The amicable route with Norwegian Air Shuttle to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 400 € compensation?

On the BOJ-CPH line, delays can vary according to the reactivity of Norwegian Air Shuttle's legal department.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Norwegian Air Shuttle systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Norwegian Air Shuttle is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 400 €, don't compromise with Norwegian Air Shuttle without the opinion of a professional who knows the real value of your prejudice at Bourgas.

Help & Information

Frequently Asked Questions: Flight Bourgas - Copenhagen

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Bourgas to Copenhagen?

According to European Regulation EC 261/2004, the distance between BOJ and CPH being 1 802 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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