Flight compensation Norwegian Air Shuttle:
Chania — Bergen
Was your flight between Chania International Airport (CHQ) and Bergen Airport, Flesland (BGO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
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Norwegian Air Shuttle flight Chania - Bergen: your rights to compensation
Every year, thousands of passengers face disruptions on Chania → Bergen with Norwegian Air Shuttle. Few realise they can claim a legal payout.
Thanks to EU Regulation CE 261, passengers affected by disruptions on a 3 068 km route can claim a fixed payout from {the carrier|Norwegian Air Shuttle}.
Why are you entitled to 400 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Chania International Airport (CHQ)
- Arrival airport: Bergen Airport, Flesland (BGO)
- Flight distance: 3 068 km (~3h50)
- Applicable compensation: 400 €
Note that this regulation applies regardless of any cabin class, and regardless of the passenger's nationality.
How to know if the flight Norwegian Air Shuttle Chania - Bergen is eligible?
Concretely, to qualify, your real landing at Bergen Airport, Flesland must have been recorded more than 3 hours late the scheduled time.
Retain your proof of booking for the Norwegian Air Shuttle CHQ→BGO flight — they are essential to prove you were present at boarding at Chania.
What are the conditions for Norwegian Air Shuttle to compensate you?
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Delay at arrival: You arrived with more than 3 hours delay at Bergen.
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Cancellation: The airline cancelled the flight less than 14 days before departure.
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Overbooking: You were denied boarding against your will at Chania airport.
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Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Chania, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your Norwegian Air Shuttle compensation
The rule is simple: if Norwegian Air Shuttle's employees go on strike, it is a risk that {the airline|Norwegian Air Shuttle} must manage. Consequently, {your compensation|the 400€} is maintained.
The crucial point is always: who is on strike? If {the answer is yes|it's Norwegian Air Shuttle's employees}, {you're entitled to 400€|compensation is owed}. Otherwise, assistance alone is still required.
What are your rights at Chania airport in case of prolonged wait?
During that interminable wait in the hall at Chania International Airport, remember Norwegian Air Shuttle has a duty to look after you. This includes food, but also the option to send emails at no cost.
Don't forget to demand a official attestation from Norwegian Air Shuttle staff at Chania International Airport. This certificate is crucial for your case later on.
Steps: how to get your 400 € from Norwegian Air Shuttle?
Keep in mind that Norwegian Air Shuttle is legally required respond to your claim within a reasonable timeframe. No response is already evidence of bad faith for your case.
Skip the complex forms on Norwegian Air Shuttle's website. Use a passenger defence portal to lock in your 400€ payout. For a medium-haul, the 400€ stake fully justifies professional help.
How long does it take to get the 400 € compensation?
On the CHQ→BGO line, delays can differ depending on the responsiveness of Norwegian Air Shuttle's legal department.
The online procedure of specialist platforms automates admin: scan your boarding pass, e-sign, and automatic tracking from start to finish.
What to do faced with silence or refusal from the airline?
The initial rejection from Norwegian Air Shuttle must not make you give up. In most cases, passenger services invoke "weather" by default to gauge the traveller's persistence.
Refuse to allow Norwegian Air Shuttle to retain the {money|400€} that is legally owed to you. The longer you wait without action is a win for {the airline|Norwegian Air Shuttle} and time lost for you.
Frequently Asked Questions: Flight Chania - Bergen
Everything you need to know about your request under European Union law.