Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
Copenhagen — Bourgas

Planned legal compensation: 400 €

Was your flight between Copenhagen Kastrup Airport (CPH) and Burgas Airport (BOJ) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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How to be compensated by Norwegian Air Shuttle on the Copenhagen (CPH) - Bourgas (BOJ) line

Have you experienced a major inconvenience during your trip between Copenhagen and Bourgas with Norwegian Air Shuttle? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 1 802 km, EC Regulation 261/2004 requires Norwegian Air Shuttle to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Copenhagen Kastrup Airport (CPH)
  • Arrival airport: Burgas Airport (BOJ)
  • Flight distance: 1 802 km (~2h15)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle Copenhagen - Bourgas is eligible?

The compensation for flight CPH-BOJ is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Norwegian Air Shuttle CPH-BOJ flight is crucial to prove that you were present at boarding at Copenhagen.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Bourgas.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Copenhagen airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Copenhagen, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

Not all strikes exempt the company from its obligations. If the delay of your Copenhagen - Bourgas trip is due to an internal strike within Norwegian Air Shuttle, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Norwegian Air Shuttle is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Copenhagen airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Norwegian Air Shuttle must ensure the well-being of its passengers stuck at Copenhagen.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Copenhagen Kastrup Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Norwegian Air Shuttle?

The amicable route with Norwegian Air Shuttle to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Norwegian Air Shuttle website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Airlines like Norwegian Air Shuttle sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Norwegian Air Shuttle flight from Copenhagen can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Copenhagen - Bourgas line.

Experts in aviation law have a colossal history of Norwegian Air Shuttle convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Copenhagen - Bourgas

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from Copenhagen to Bourgas?

According to European Regulation EC 261/2004, the distance between CPH and BOJ being 1 802 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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