Flight compensation Norwegian Air Shuttle:
Copenhagen — Chania

How to be compensated by Norwegian Air Shuttle on the Copenhagen (CPH) - Chania (CHQ) line

From Copenhagen Kastrup Airport airport, your departure with Norwegian Air Shuttle to Chania didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 2 399 km, EC Regulation 261/2004 requires Norwegian Air Shuttle to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Norwegian Air Shuttle Copenhagen - Chania is eligible?

The compensation for flight CPH-CHQ is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Norwegian Air Shuttle sold more seats than planned and you stay on the tarmac at Copenhagen Kastrup Airport, the 400 € compensation is automatic.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Chania.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Copenhagen airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Not all strikes exempt the company from its obligations. If the delay of your Copenhagen - Chania trip is due to an internal strike within Norwegian Air Shuttle, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Copenhagen Kastrup Airport or European air traffic control is an external cause over which Norwegian Air Shuttle has no control.

What are your rights at Copenhagen airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Copenhagen Kastrup Airport, Norwegian Air Shuttle must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Copenhagen Kastrup Airport terminal is also included in the legal package due by Norwegian Air Shuttle.

Steps: how to get your 400 € from Norwegian Air Shuttle?

Getting justice against carrier Norwegian Air Shuttle requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Norwegian Air Shuttle. An expert can reduce this time by half.

A collective action on the Norwegian Air Shuttle flight from Copenhagen can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Norwegian Air Shuttle's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Norwegian Air Shuttle convictions, which is a decisive advantage.