Flight compensation Norwegian Air Shuttle:
Copenhagen — Los Angeles

How to be compensated by Norwegian Air Shuttle on the Copenhagen (CPH) - Los Angeles (LAX) line

From Copenhagen Kastrup Airport airport, your departure with Norwegian Air Shuttle to Los Angeles didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 9 029 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Norwegian Air Shuttle Copenhagen - Los Angeles is eligible?

For an Norwegian Air Shuttle flight from Copenhagen to Los Angeles, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

The compensation also covers boarding denials (overbooking). If Norwegian Air Shuttle sold more seats than planned and you stay on the tarmac at Copenhagen Kastrup Airport, the 600 € compensation is automatic.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Los Angeles.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Copenhagen airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

When a social movement disrupts your itinerary to Los Angeles International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Copenhagen airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Copenhagen Kastrup Airport, Norwegian Air Shuttle must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Copenhagen Kastrup Airport terminal is also included in the legal package due by Norwegian Air Shuttle.

Steps: how to get your 600 € from Norwegian Air Shuttle?

The formal notice letter and the collection of evidence of delay at Los Angeles International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Norwegian Air Shuttle customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Copenhagen - Los Angeles section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Norwegian Air Shuttle is often a maneuver to encourage the traveler to abandon their 600 €.

DGAC or its European equivalents can be slow. A private court proceeding against Norwegian Air Shuttle is often more striking.