Flight compensation Norwegian Air Shuttle:
Copenhagen — New York

Norwegian Air Shuttle flight Copenhagen - New York: your rights to compensation

From Copenhagen Kastrup Airport, your departure with Norwegian Air Shuttle to New York didn't go as planned? Passengers have strong rights against airlines.

Thanks to EU Regulation CE 261, passengers affected by disruptions on a 6 189 km route can claim a fixed payout from {the carrier|Norwegian Air Shuttle}.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you're in economy or business, and irrespective of the passenger's citizenship.

How to know if the flight Norwegian Air Shuttle Copenhagen - New York is eligible?

For an Norwegian Air Shuttle flight from Copenhagen to New York, punctuality is a contractual obligation. A delay of 180 minutes triggers the right to {financial compensation|the 600€ payout}.

Compensation also covers denied boarding. If Norwegian Air Shuttle oversold the flight and you couldn't board at Copenhagen Kastrup Airport, the 600€ payout is automatic.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at New York.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Copenhagen airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

A work stoppage by Norwegian Air Shuttle's crews is considered inherent to the ordinary activity of the carrier and is no longer a valid justification to refuse the 600€.

Even if the 600€ are not payable due to an external strike at Copenhagen, assistance (meals/hotel) stays owed Norwegian Air Shuttle. Never forget this.

What are your rights at Copenhagen airport in case of prolonged wait?

Care is due after 2h of delay for this route. Norwegian Air Shuttle must guarantee the wellbeing of passengers stranded at Copenhagen. For flights over 3500 km, the assistance obligation begins after 4 hours.

Lots of travellers are unaware that transfers between the accommodation and the terminal at Copenhagen Kastrup Airport is also included in the legal package owed by Norwegian Air Shuttle.

Steps: how to get your 600 € from Norwegian Air Shuttle?

Get organised: capture the information screens at Copenhagen Kastrup Airport indicating the cancellation, keep your expense receipts and note flight numbers.

Through expert tools, your case can be initiated in a few clicks. Their algorithms instantly analyse Norwegian Air Shuttle's flight data for Copenhagen-New York.

How long does it take to get the 600 € compensation?

The paradox: the longer Norwegian Air Shuttle delays paying your 600€, the more the final bill risks growing in penalties. Lawyers exploit this fact to force the airline's hand.

Imagine: while you go about your life, lawyers work to secure your 600€ for the Norwegian Air Shuttle Copenhagen→New York flight. That's the benefit of a turnkey service.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a standardised negative response is unfortunately the experience of most passengers who act without support for the Copenhagen → New York route.

As a last resort, it is court action that often unlocks payment. Norwegian Air Shuttle will almost always choose to pay the 600€ rather than face lawyer fees for a case doomed to fail in court.