Flight compensation Norwegian Air Shuttle:
Dubrovnik — Stockholm

How to be compensated by Norwegian Air Shuttle on the Dubrovnik (DBV) - Stockholm (ARN) line

No one likes waiting for hours at the airport. If Norwegian Air Shuttle did not respect its scheduled times for your Dubrovnik - Stockholm flight, the law is on your side.

Directive 261/2004 is clear: for 1 901 km of flight, the company Norwegian Air Shuttle is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Norwegian Air Shuttle Dubrovnik - Stockholm is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Stockholm-Arlanda Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Norwegian Air Shuttle owes you 400 €.

Keeping your travel documents for the Norwegian Air Shuttle DBV-ARN flight is crucial to prove that you were present at boarding at Dubrovnik.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Stockholm.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Dubrovnik airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

A work stoppage of Norwegian Air Shuttle crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

A strike by weather services at Dubrovnik Airport or European air traffic control is an external cause over which Norwegian Air Shuttle has no control.

What are your rights at Dubrovnik airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Norwegian Air Shuttle must ensure the well-being of its passengers stuck at Dubrovnik.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Dubrovnik Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Norwegian Air Shuttle?

The formal notice letter and the collection of evidence of delay at Stockholm-Arlanda Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Norwegian Air Shuttle flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Dubrovnik to Stockholm-Arlanda Airport can drag on if you don't follow up.

A collective action on the Norwegian Air Shuttle flight from Dubrovnik can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Norwegian Air Shuttle will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.