Flight compensation Norwegian Air Shuttle:
Gran Canaria — Hamburg

Refund and compensation Norwegian Air Shuttle: route Gran Canaria to Hamburg

Your claim for compensation for the Norwegian Air Shuttle flight from Gran Canaria to Hamburg deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

European legislation strictly frames passenger rights. For a distance of 3 528 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Norwegian Air Shuttle is a non-EU airline, if the flight takes off from Gran Canaria Airport, the European regulation applies in full.

How to know if the flight Norwegian Air Shuttle Gran Canaria - Hamburg is eligible?

Don't confuse ticket refund and legal compensation! Even if Norwegian Air Shuttle offers you a voucher for your Gran Canaria - Hamburg flight, you can still claim the 600 euros cash provided by law.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Hamburg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Gran Canaria airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

A work stoppage of Norwegian Air Shuttle crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 600 €.

Even if 600 € is not payable due to an external strike at Gran Canaria, assistance (meals/hotel) remains mandatory for Norwegian Air Shuttle.

What are your rights at Gran Canaria airport in case of prolonged wait?

If Gran Canaria Airport airport becomes your temporary residence because of Norwegian Air Shuttle, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Gran Canaria remains valid. The hotel is due if Norwegian Air Shuttle offsets your flight by one night.

Steps: how to get your 600 € from Norwegian Air Shuttle?

It is strongly recommended to keep your Norwegian Air Shuttle boarding pass and any communication relating to the delay suffered at Gran Canaria Airport airport. These documents will be vital for your case.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 600 € without stress.

How long does it take to get the 600 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Gran Canaria to Hamburg Airport can drag on if you don't follow up.

A collective action on the Norwegian Air Shuttle flight from Gran Canaria can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Gran Canaria - Hamburg line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.