Flight compensation Norwegian Air Shuttle:
Helsinki — Dubrovnik

Claim and compensation for flight Norwegian Air Shuttle Helsinki - Dubrovnik

The HEL - DBV route operated by Norwegian Air Shuttle experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 2 026 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Norwegian Air Shuttle is a non-EU airline, if the flight takes off from Helsinki Vantaa Airport, the European regulation applies in full.

How to know if the flight Norwegian Air Shuttle Helsinki - Dubrovnik is eligible?

Don't confuse ticket refund and legal compensation! Even if Norwegian Air Shuttle offers you a voucher for your Helsinki - Dubrovnik flight, you can still claim the 400 euros cash provided by law.

In the case of a cancellation, if you are notified less than 14 days before your departure from Helsinki, the regulation applies in the same way.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Dubrovnik.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Helsinki airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Not all strikes exempt the company from its obligations. If the delay of your Helsinki - Dubrovnik trip is due to an internal strike within Norwegian Air Shuttle, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Helsinki, assistance (meals/hotel) remains mandatory for Norwegian Air Shuttle.

What are your rights at Helsinki airport in case of prolonged wait?

If Helsinki Vantaa Airport airport becomes your temporary residence because of Norwegian Air Shuttle, know that your essential needs must be covered by the carrier.

Your forced stay at Helsinki shouldn't cost you a penny more than originally planned for your HEL-DBV trip.

Steps: how to get your 400 € from Norwegian Air Shuttle?

For your Helsinki - Dubrovnik trip, every minute counts. Note the reasons given by Norwegian Air Shuttle staff at the Helsinki Vantaa Airport counter during the incident.

By entrusting your case regarding flight HEL-DBV to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Norwegian Air Shuttle. An expert can reduce this time by half.

A collective action on the Norwegian Air Shuttle flight from Helsinki can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.