Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
London — Arrecife

Planned legal compensation: 400 €

Was your flight between London Gatwick Airport (LGW) and Lanzarote Airport (ACE) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your compensation guaranteed by Regulation EC 261/2004.

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Procedure: Norwegian Air Shuttle flight compensation from London to Arrecife

Have you experienced a major inconvenience during your trip between London and Arrecife with Norwegian Air Shuttle? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 2 710 km, EC Regulation 261/2004 requires Norwegian Air Shuttle to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: London Gatwick Airport (LGW)
  • Arrival airport: Lanzarote Airport (ACE)
  • Flight distance: 2 710 km (~3h23)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle London - Arrecife is eligible?

For an Norwegian Air Shuttle flight from London to Arrecife, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

An unexpected cancellation or a diverted flight from London Gatwick Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Arrecife.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at London airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from London, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

Don't be fooled by Norwegian Air Shuttle's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 400 € is not payable due to an external strike at London, assistance (meals/hotel) remains mandatory for Norwegian Air Shuttle.

What are your rights at London airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Norwegian Air Shuttle must ensure the well-being of its passengers stuck at London.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near London Gatwick Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Norwegian Air Shuttle?

Getting justice against carrier Norwegian Air Shuttle requires perseverance. No response or standardized refusals are common tactics.

Partner LegalTech services have tools to check actual Norwegian Air Shuttle flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Airlines like Norwegian Air Shuttle sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Norwegian Air Shuttle flight from London can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the London - Arrecife line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.

Help & Information

Frequently Asked Questions: Flight London - Arrecife

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from London to Arrecife?

According to European Regulation EC 261/2004, the distance between LGW and ACE being 2 710 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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