Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
London — Barcelona

Planned legal compensation: 250 €

Was your flight between London Gatwick Airport (LGW) and Barcelona International Airport (BCN) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Legal right to compensation: Norwegian Air Shuttle flight between London and Barcelona

Your claim for compensation for the Norwegian Air Shuttle flight from London to Barcelona deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

By taking off from London Gatwick Airport, you are protected by the EU's legal framework. The distance of 1 109 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: London Gatwick Airport (LGW)
  • Arrival airport: Barcelona International Airport (BCN)
  • Flight distance: 1 109 km (~1h23)
  • Applicable compensation: 250 €

Did you know? Even if Norwegian Air Shuttle is a non-EU airline, if the flight takes off from London Gatwick Airport, the European regulation applies in full.

How to know if the flight Norwegian Air Shuttle London - Barcelona is eligible?

Check your actual arrival time at Barcelona. If Norwegian Air Shuttle made you wait more than three hours on the tarmac at Barcelona International Airport, your claim is legitimate.

Also note that the distance of 1 109 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Barcelona.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at London airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from London, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

Don't be fooled by Norwegian Air Shuttle's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at London Gatwick Airport or European air traffic control is an external cause over which Norwegian Air Shuttle has no control.

What are your rights at London airport in case of prolonged wait?

Don't buy your food without first asking Norwegian Air Shuttle for coupons. If you do, keep your receipts carefully.

Your forced stay at London shouldn't cost you a penny more than originally planned for your LGW-BCN trip.

Steps: how to get your 250 € from Norwegian Air Shuttle?

It is strongly recommended to keep your Norwegian Air Shuttle boarding pass and any communication relating to the delay suffered at London Gatwick Airport airport. These documents will be vital for your case.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 250 € without stress.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Norwegian Air Shuttle. An expert can reduce this time by half.

A collective action on the Norwegian Air Shuttle flight from London can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Norwegian Air Shuttle's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.

Help & Information

Frequently Asked Questions: Flight London - Barcelona

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from London to Barcelona?

According to European Regulation EC 261/2004, the distance between LGW and BCN being 1 109 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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