Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
London — Bergen

Planned legal compensation: 250 €

Was your flight between London Gatwick Airport (LGW) and Bergen Airport, Flesland (BGO) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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File your refund for Norwegian Air Shuttle London → Bergen

Your payout case for the Norwegian Air Shuttle flight from London to Bergen deserves attention. Travel chaos is stressful for any traveller.

European legislation upholds passenger rights. For 1 071 km, the statutory payout applies if {the airline is at fault|Norwegian Air Shuttle bears responsibility}. The short-haul bracket applies fully here.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: London Gatwick Airport (LGW)
  • Arrival airport: Bergen Airport, Flesland (BGO)
  • Flight distance: 1 071 km (~1h20)
  • Applicable compensation: 250 €

Since the Sturgeon ruling of 2009, delays over 3 hours are treated the same as cancellations regarding payout entitlement. This greatly broadened the scope of the regulation.

How to know if the flight Norwegian Air Shuttle London - Bergen is eligible?

Verify your actual arrival time at Bergen. If Norwegian Air Shuttle made you wait more than three hours at Bergen Airport, Flesland, your right is established.

Watch out for traps: Norwegian Air Shuttle might try to offer a voucher in exchange. Don't accept anything before checking with a legal professional.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Bergen.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at London airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from London, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

The CJEU has definitively ruled: staff strikes are not force majeure for carriers. This precedent is authoritative across all 27 EU member states.

Even if the 250€ are not payable due to an external strike at London, assistance (meals/hotel) stays the responsibility of Norwegian Air Shuttle. Keep this in mind.

What are your rights at London airport in case of prolonged wait?

On top of the {financial compensation|250€ indemnity}, EU regulation guarantees what is known as a "right to care". If your flight is delayed at London Gatwick Airport, Norwegian Air Shuttle must provide you at no cost with food and drinks proportionate to the delay.

The regulation is very clear: assistance is not an optional courtesy from Norwegian Air Shuttle. It is a binding duty that can be sanctioned.

Steps: how to get your 250 € from Norwegian Air Shuttle?

For your London - Bergen flight, every detail matters. Note down the explanations provided by Norwegian Air Shuttle staff at London Gatwick Airport during the disruption.

The key advantage: they absorb 100% of the risk and only charge when the 250€ case is won.

How long does it take to get the 250 € compensation?

Stay determined despite Norwegian Air Shuttle's non-response. It's a calculated strategy to make you abandon. Statistics show that the majority of passengers drop their claim before resolution.

By handing over the recovery of your 250€ to a professional service, you avoid long delays and the anxiety of seeing your case shelved, as follow-ups are handled by aviation law professionals.

What to do faced with silence or refusal from the airline?

It is not uncommon for Norwegian Air Shuttle's algorithms to automatically reject your first attempt under a vague excuse without merit.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.

Help & Information

Frequently Asked Questions: Flight London - Bergen

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from London to Bergen?

According to European Regulation EC 261/2004, the distance between LGW and BGO being 1 071 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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