Flight compensation Norwegian Air Shuttle:
London — Catania

Claim and compensation for flight Norwegian Air Shuttle London - Catania

Your claim for compensation for the Norwegian Air Shuttle flight from London to Catania deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

European legislation strictly frames passenger rights. For a distance of 1 938 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Norwegian Air Shuttle, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Norwegian Air Shuttle London - Catania is eligible?

Don't confuse ticket refund and legal compensation! Even if Norwegian Air Shuttle offers you a voucher for your London - Catania flight, you can still claim the 400 euros cash provided by law.

Also note that the distance of 1 938 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Catania.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Don't be fooled by Norwegian Air Shuttle's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Norwegian Air Shuttle is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at London airport in case of prolonged wait?

During these long hours of waiting in the London Gatwick Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at London remains valid. The hotel is due if Norwegian Air Shuttle offsets your flight by one night.

Steps: how to get your 400 € from Norwegian Air Shuttle?

It is strongly recommended to keep your Norwegian Air Shuttle boarding pass and any communication relating to the delay suffered at London Gatwick Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Airlines like Norwegian Air Shuttle sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Norwegian Air Shuttle flight from London can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Norwegian Air Shuttle's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Norwegian Air Shuttle will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.