Disrupted flight (EC 261/2004)

Flight compensation Norwegian Air Shuttle:
London — Ibiza

Planned legal compensation: 250 €

Was your flight between London Gatwick Airport (LGW) and Ibiza Airport (IBZ) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: Norwegian Air Shuttle flight compensation from London to Ibiza

From London Gatwick Airport airport, your departure with Norwegian Air Shuttle to Ibiza didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 1 370 km, EC Regulation 261/2004 requires Norwegian Air Shuttle to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: London Gatwick Airport (LGW)
  • Arrival airport: Ibiza Airport (IBZ)
  • Flight distance: 1 370 km (~1h43)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle London - Ibiza is eligible?

For an Norwegian Air Shuttle flight from London to Ibiza, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

The compensation also covers boarding denials (overbooking). If Norwegian Air Shuttle sold more seats than planned and you stay on the tarmac at London Gatwick Airport, the 250 € compensation is automatic.

What are the conditions for Norwegian Air Shuttle to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Ibiza.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at London airport.
  • Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from London, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Norwegian Air Shuttle compensation

If your Norwegian Air Shuttle flight from London Gatwick Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at London airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Norwegian Air Shuttle must ensure the well-being of its passengers stuck at London.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at London Gatwick Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Norwegian Air Shuttle?

Getting justice against carrier Norwegian Air Shuttle requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 250 € compensation?

A frequent question concerns processing times. A claim filed directly with Norwegian Air Shuttle customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the London - Ibiza section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from Norwegian Air Shuttle is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against Norwegian Air Shuttle is often more striking.

Help & Information

Frequently Asked Questions: Flight London - Ibiza

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Norwegian Air Shuttle flight from London to Ibiza?

According to European Regulation EC 261/2004, the distance between LGW and IBZ being 1 370 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Norwegian Air Shuttle?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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