Flight compensation Norwegian Air Shuttle:
London — Tenerife

Legal right: Norwegian Air Shuttle flight between London and Tenerife

You travelled with Norwegian Air Shuttle from London to Tenerife and the flight was disrupted? EU law mandates compensation when the airline is at fault.

Given the route between London and Tenerife (2 912 km), the EU scale provides for automatic protection in case of a breach by Norwegian Air Shuttle. Medium-haul flights attract a substantial indemnity.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Good to know? Even if Norwegian Air Shuttle is a airline based outside the EU, if the flight takes off from London Gatwick Airport, CE 261 applies in full.

How to know if the flight Norwegian Air Shuttle London - Tenerife is eligible?

Three criteria are required to establish your right to 400€: {delay exceeds 3h at Tenerife|flight cancelled less than 14 days before|boarding denied} — and {the cause is attributable to|Norwegian Air Shuttle is responsible for|the fault lies with} Norwegian Air Shuttle.

In the case of a flight suppression, if you were informed fewer than two weeks before your departure from London, the CE 261 applies equally.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tenerife.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Not all strike{s} exempt the airline from its obligations. If your London - Tenerife delay was caused by an staff strike at Norwegian Air Shuttle, the CJEU have confirmed that this entitles you to a payout.

A strike by ATC services at London Gatwick Airport or European ATC is an external cause over which Norwegian Air Shuttle has no control.

What are your rights at London airport in case of prolonged wait?

Here is what Norwegian Air Shuttle owes you during a prolonged wait at London Gatwick Airport: drinks and snacks proportionate to the delay, the ability to call or email, and accommodation if an overnight stay is needed.

The complete chain of care comprises: drinks and snacks, full meals proportionate to the wait, calls or emails, and hotel with shuttles if an overnight stay is needed. All of this paid by Norwegian Air Shuttle.

Steps: how to get your 400 € from Norwegian Air Shuttle?

To get started: submit a written complaint to Norwegian Air Shuttle's claims department explicitly citing Regulation CE 261/2004 and {the 400€ amount|your specific claim}.

If you lack availability for months of back-and-forth, outsourcing your case to legal experts is the most effective way to see your 400€ arrive in your bank account.

How long does it take to get the 400 € compensation?

Airlines like Norwegian Air Shuttle sometimes prioritise cases handled by lawyers to avoid additional costs. Medium-haul cases have a standard processing timeline.

A collective action on the Norwegian Air Shuttle flight from London can also be a way to {get your funds|recover your 400€} faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a standardised negative response is unfortunately the experience of most passengers who act without support for the London → Tenerife route.

Aviation law experts have a vast record of rulings against Norwegian Air Shuttle, which is a powerful lever in proceedings.