Flight compensation Norwegian Air Shuttle:
Malta — Copenhagen

Procedure: Norwegian Air Shuttle flight compensation from Malta to Copenhagen

No one likes waiting for hours at the airport. If Norwegian Air Shuttle did not respect its scheduled times for your Malta - Copenhagen flight, the law is on your side.

Directive 261/2004 is clear: for 2 202 km of flight, the company Norwegian Air Shuttle is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Norwegian Air Shuttle Malta - Copenhagen is eligible?

For an Norwegian Air Shuttle flight from Malta to Copenhagen, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

Keeping your travel documents for the Norwegian Air Shuttle MLA-CPH flight is crucial to prove that you were present at boarding at Malta.

What are the conditions for Norwegian Air Shuttle to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Copenhagen.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Malta airport.
• Airline responsibility: The problem must be attributable to Norwegian Air Shuttle (technical problem, sick crew, scheduling...).

The impact of a strike on your Norwegian Air Shuttle compensation

Not all strikes exempt the company from its obligations. If the delay of your Malta - Copenhagen trip is due to an internal strike within Norwegian Air Shuttle, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Malta, assistance (meals/hotel) remains mandatory for Norwegian Air Shuttle.

What are your rights at Malta airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Luqa Airport airport, Norwegian Air Shuttle is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Luqa Airport terminal is also included in the legal package due by Norwegian Air Shuttle.

Steps: how to get your 400 € from Norwegian Air Shuttle?

The formal notice letter and the collection of evidence of delay at Copenhagen Kastrup Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Norwegian Air Shuttle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Norwegian Air Shuttle. An expert can reduce this time by half.

A collective action on the Norwegian Air Shuttle flight from Malta can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Norwegian Air Shuttle's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Norwegian Air Shuttle will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.